Privacy Policy
Return Policy Simplified
Thank you for choosing Fefdy for your educational book needs. We aim to offer top-notch products that meet your expectations. In case you need to return or exchange a purchase, our Return Policy makes the process hassle-free. Here’s a simplified version:
Eligibility for Returns:
- Books must be bought directly from Fefdy.
- Returns accepted for educational books.
- Initiate return within 7 days of the original purchase date.
Conditions for Returns:
- Books should be in their original, unopened condition.
- No signs of wear, damage, or marking..
Return Process:
- Contact Customer Support within 7 days of purchase.
- Provide order details and book information.
- Customer Support will guide you and provide a Return Merchandise Authorization (RMA) number.
Packaging and Shipping:
- Pack securely in original or suitable packaging.
- Include the RMA number on the package.
- Ship to the designated return address.
(Note: Customer bears return shipping cost unless it’s our mistake.)
Refund or Exchange:
- Once we receive and verify the return, we’ll process your refund or exchange.
- Refunds go to the original payment method.
- Exchanges depend on product availability; if unavailable, a refund will be issued.
Non-Returnable Items: We don’t accept returns for opened, used, or non-original condition books.
Customer Service: Contact our Customer Support for questions or assistance with the return procedure.
- Email: support@fefdy.com
- Website: www.fefdy.com
- Phone: 8939890347
Please be aware that our Return Policy may change without notice. We recommend checking it regularly. We appreciate your understanding and cooperation, aiming to provide you with an outstanding customer experience.